How To:
- Browse Products
- Product Search
- Request Quote/Information on an Individual Product
- Creating a New Order
- Adding Products to an Incomplete Order
- Complete an Order
- Favourites
- Specials

Browse Products:
To the left of screen under ‘Product Catalogue’ or by selecting the ‘Browse Products’ button, select the category of products that you wish to view. Drill-down to find the product[s] that you would like more information on, request a quote on or wish to order.

Product Search:
In the ‘Search Product’ window enter the product code, product name, manufacturer name, manufacturer product code or description of the product that you would like to find.

A list of available products from your search will be displayed and you can view more information on them, request a quote, or place an order.

Request Quote/Information on an Individual Product:
If the information on a product is inadequate, simply select ‘Request Quote/Information’ below the product and complete the short form and send to us. We will respond via email as quickly as possible.

Creating a New Order:
From the Account menu, select Orders and Quotes:

There are two ways to create an Order:
1. Browse or Search to find the product that you wish to order. Next to it, you can select ‘Add to New Order’. The product will then be added to a New Order and you will be directed to the ‘Create New Order’ screen. You can then complete the details of the order.
2. Select ‘Orders & Quotes’ on the Welcome screen and complete the details of the order. You can then also Browse or Search the product catalogue to add products to the order.

Adding Products to an Incomplete Order:
If you have already created an order and wish to add a product to it, Browse or Search for the product then select the order number next to “Order:” from the drop down list and then select “Add to Incomplete Order”.

To view this Order (or others), select ‘edit/incomplete’ next to your Order in the ‘Order Summary at the top of the page. You can then make further changes to your Order.

Complete an Order:
Either through the ‘Welcome’ screen under ‘Orders & Quotes’, ‘Incomplete Orders’ or ‘Order Summary’, select ‘Edit/Complete’ and choose the order that you wish to complete.

The products that make up your order are displayed as a list at the bottom of the Order. You can edit this list if you wish. To complete the Order select ‘Send Order’ and the following confirmation dialog will appear:

Select ‘OK’ to confirm and send the order or ‘cancel’.

Favourites:
The ‘Favourites List is available to reduce your time browsing and searching the product catalogue for those products that you order regularly. If you have a number of products on contract pricing with us, we suggest that you set them up in here.

To add a product to the ‘Favourites List’ simply Browse or Search the product catalogue (please refer to ‘browse catalogue’ and ‘search products’ in the ‘how to buy’ guide) and on the left hand side under the product image select ‘Add to Favourites’.

To view items in your Favorites List from the ‘Account menu’ select ‘Favourites’. A list of all the products will be displayed for you to:
· add to an Order
· view further product information
· remove the product from the Favorites List
· add all checked to a New Order
· add all checked to an Incomplete Order

Specials:
To view the Specials available to you from the ‘Account menu’ select ‘Specials’. To view a particular special, select it from the list. The list of products within that special will then be displayed.

To purchase a product from the Specials list proceed with the ordering process detailed in the ‘Creating a New Order’ and ‘Adding Products to an Incomplete Order’ sections of this “How to Buy’ guide.

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