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Orders And Delivery

Trendsetter's Delivery Details

We work hard to ensure you not only get the right price on the product, but also low delivery costs!

Our delivery fees are flat rates into various parts of Australia. We kept the fees to a minimum so you our customer does not have to pay too much. The rates are the same if you place a small or large order.

Please note you may be charged additional freight if there is no one at the specified address to sign for goods or if the courier is unable to deliver the goods based on incorrect or incomplete address details.

Frequently Asked Questions

Q: When do I receive free courier delivery?
Q: How fast will my order arrive?
Q: Is same day delivery available?
Q: How do I obtain the freight cost for my order? 
Q: How do I track the status of my order?
Q: Can I part ship my order? 
Q: I ordered two products online but only received one? 
Q: Can I arrange pickup for my order online?
Q: What do I need to bring in for a pickup?
Q: How fast will my order arrive?

 

If an item is in stock our dedicated warehouse staff will ensure that your order is dispatched the same day. The cut-off for our FAST same day dispatch is 3pm AEST for online and phone orders.

 

Delivery time:

 

Orders under 5kgs:

Melbourne Metro: same day if ordered by 11am (delivery by 6pm most locations. Otherwise next morning)
Major ports generally shipped air freight: one business day (Eg: Sydney, Brisbane, Perth, Adelaide, Canberra, Cairns, Darwin, Geelong, Bendigo, Mildura etc...)
Country Victoria and NSW: 1-2 business days.
Other regions: 2-4 business days depending on distance from Brisbane, Melbourne or Sydney.

Orders over 5kgs:

Brisbane, Sydney and Melbourne: 1-2 business day
Other major ports will be shipped road freight: 2-5 business days delivery time depending on distance from Melbourne or Sydney. This includes ports such as Brisbane, Perth, Adelaide, Canberra, Cairns, Darwin, Geelong, Bendigo, Mildura etc...
Country Victoria and NSW: 2-3 business days.
Other regions: 2-8 business days depending on distance from Melbourne or Sydney.

Please note that on occasion some deliveries may take an extra day. This may occur because couriers do not guarantee delivery time however these are exceptional circumstances.

 

Q: Is same day delivery available? 

Trendsetter offers same day delivery in Brisbane, Sydney and Melbourne Metropolitan area depends of stock situation and product range. Our Same Day Delivery service guarantees for you to receive your order within 3 hours of time of order in the Sydney and Melbourne metropolitan district. For very urgent order a VIP Point-to-Point delivery service is also available. The cut-off time is as follows:
3 Hour Guaranteed Same Day Delivery Service: 2:00pm
VIP Point-to-Point Same Day Delivery Service: 3:00pm
If you would like to arrange the Same Day Delivery of your order, please give our Customer Service Team a call on ........ Please note that this service applies for goods in stock and serviced regions.

 

Q: How do I obtain the freight cost for my order?

Just log into your Account and the freight will be calculated automatically.
Add the items you are looking to order into your shopping cart, and select "Checkout." You can then see what the delivery cost is using your default delivery address. If you'd like to check delivery costs to another destination, simply put the destination postcode into the freight field and click "Calculate Freight." Freight costs and delivery time will be updated to reflect this change of postcode. If you are a business and do not have an account with Trendsetter, please ring us on 1300 100 057 or apply via the website.

 

Q: How do I track the status of my order?

If you wish to track the status of your order, simply log on to your account and in the "MY ACCOUNT" menu, select the "My History" button. Here you can view detail from all of your orders. Select the order number for the order you wish to track and you will be able to find the expected dispatch date as well as the expected arrival date.
Alternatively you can contact our Customer Service Team on 1300 100 057 for further details.

 

Q: Can I part ship my order?

Our web ordering system is an automated process and can't force a part shipment on one order. If you would like to place an order for part shipment either enter two orders online or please call our Customer Service Team on 1300 100 057 . Depending on the order, additional charges might apply.

 

Q: I ordered two products online but only received one. Where is the other product?

Don't be alarmed, this happens in a few circumstances as outlined below:
Item A was in stock in our two distribution centers but item B in Sydney. In some cases we ship both items from different locations to you to save delivery time or freight cost.
Item A and B were both out of stock at our distribution center but item A was in stock with our supplier. In this case we may part-ship directly from our supplier to you. The second item will shipped as soon as the supplier has stock again.
Depending on the shipping destination, some products can arrive quicker than the other in these circumstances. However the best part is that we provide this service at no additional cost!

 

Q: Can I arrange pickup for my order online?

Yes in some instances you can pick up from our locations in Sydney or Melbourne! Please ring us first to confirm stock.